Webinar: Best Practice for Advanced Analytics and CEM With Contributors Accanto, 451.com and Former Elisa OSS Manager

Webinar: Best Practice for Advanced Analytics and CEM With Contributors Accanto, 451.com and Former Elisa OSS Manager

Helsinki, Finland, 4th December 2015, Accanto Systems, an established provider of customer experience management (CEM) and advanced analytics, is to take part in a 451research.com webinar with the former Elisa OSS Manager, Jukka Rentala, at 14:00 on the 10th December.

During the webinar, Accanto will outline the roadmap an Operator can follow in order to transform traditional network monitoring to advanced CEM, based on real Operator experience.

Joining Sheryl Kingstone, Director, 451 Research will be Jukka Rentala, formerly of Elisa and now independent advisor, and Victor Donselaar, VP Sales and Marketing, Accanto Systems.

Based on his experience of speaking with Operators faced with the challenge of understanding and using Big Data, Victor Donselaar will explore how technology can help solve the issues in aligning network performance with customer experience. Jukka Rantala will then outline an operational roadmap based on his past work as the owner of a CEM project within a Tier 1 Operator.

Victor Donselaar comments, “Analytics have many benefits which include improving subscriber insight and transforming the Operator business for higher efficiency. Ultimately, it is essential that Operators focus operations around customers, and that data is analysed with the customer in mind with the aim of retaining high value subscribers and reducing churn. We hope this webinar will provide insight and thought into some of the practicalities of CEM.”

Register to attend the Accanto Systems and 451research.com webinar here.

Friday, Dec 04