Accanto Systems Wins B/OSS Live! Excellence Award for Best Customer Experience Improvement

Prestigious award from Billing & OSS World Magazine recognizes improvements in service providers’ business resulting from vendor-enabled initiatives

HELSINKI, Finland, July 13, 2011- Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today that it has won Billing & OSS World’s B/OSS Live! Excellence Award 2011 for “Best Customer Experience Improvement” relating to its intelligent Customer Service Assurance deployment with Telefonica Germany.
The B/OSS Live! Excellence Award recognizes excellence in service providers’ business from “vendor-enabled or internal initiatives and recognizes benefits over technology type, welcoming submissions from across the BSS/OSS spectrum.”
Accanto Systems has worked closely with Telefonica Germany on a multi-phase deployment aimed at improving service quality and customer experience for its fast-growing mobile data services program.   Thanks to Accanto’s intelligent Customer Service Assurance Telefonica Germany was able to significantly reduce the time it took to implement new services, and once launched, maintain them at an extremely high quality level.

Accanto was chosen amongst its field of competitors due to its ability to provide a more accurate picture of customer experience, ability to provide multiple simultaneous views, accuracy (decoding, completeness of filters, call tracing), multi-user capability, handling / ease-of-use, and performance and capacity (number of interfaces and signaling links).

“We are honored to receive this award from such a prestigious organization,” said Michele Campriani, CEO of Accanto Systems. “In a very short period of time, Customer Service Assurance Solutions have risen from a monitoring and troubleshooting necessity, to becoming a key business enabler for the service provider.  Again, we are proud to have been recognized for our ongoing contributions and efforts in this space.” 

For more information on the B/OSS Live! Excellence Awards 2011, visit www.billingosslive.com/2011/dc/awards.html

About Accanto iCSA - Accanto’s iCSA (which recently won both Frost and Sullivan’s Product Line Strategy of the Year award and Oracle’s Partner Innovation award), is an advanced network traffic monitoring and troubleshooting system designed to help operators overcome the complexities of introducing advanced voice and data services in converged multi-protocol, multi-technology environments.  iCSA combines Accanto’s Pantera deep memory probe/protocol analyzers with its TAMS network monitoring system. These two elements are then tied together with the Oracle-powered X-Ray Service Assurance Analysis Engine to provide detailed correlation of network, service, subscriber and device information.  For more info on Accanto iCSA, visit: http://accantosystems.com/products/customer-service-assurance

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.