Accanto Systems Exhibits at TM Forum’s 2011 Management World Dublin

What:
Accanto Systems, pioneer in customer service assurance, will be exhibiting at the upcoming TM Forum Management World Dublin and demonstrating their new Adaptive Customer Service Assurance solution at Booth #20. A unique, comprehensive model, Adaptive CSA allows Service Providers to more fully leverage the benefits of three assurance models (Customer, Resource and Service-centric) for troubleshooting and monitoring, thereby optimizing the user-experience.

Accanto Systems will also co-present a session on Adaptive CSA with Telefonica O2 Germany: When 3 Worlds Collide: Outlining a new “Adaptive” approach to Customer Service Assurance

When:
Exhibit Hours:
Tuesday, May 24, 12:30-7:00 p.m.
Wednesday, May 25, 10:00 a.m.-7:00 p.m.
Thursday, May 26, 10:00 a.m. -2:30 p.m.

Accanto/Telefonica Session: Thursday, May 26, 11:15 AM-12:45 PM

Where:
http://www.tmforum.org/ManagementWorld2011/Conference/9888/home.html
Booth #20

Topic: When 3 Worlds Collide: Outlining a new “Adaptive” approach to Customer Service Assurance
•    Overcoming challenges new mobile applications such as Flickr and Skype are presenting regarding CSA
•    Creating an optimized monitoring/troubleshooting program that leveraged all three approaches, resulting in a better understanding of how users actually experienced the services
•    Leveraging the best of Network, Customer and Service-based monitoring to create a cost-effective optimized approach

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.