Accanto Provides Customer Service Assurance for Mobily’s International VoIP Service

Leading service provider in Saudi Arabia ensures optimal customer experience with Accanto’s VoIP solution.

HELSINKI, Finland, August 22, 2011 - Accanto Systems, a pioneer in Customer Service Assurance solutions for today's converged networks, announced today that Mobily, the fastest growing mobile company in the Middle East, will be using Accanto’s iCSA solution to ensure a high level of quality and performance to their customers using VoIP technology.
With its innovative approach, the Accanto iCSA solution is able to proactively and on a real-time basis gather statistics on quality of services and associate it to subscribers, enabling Service Providers to more efficiently monitor, report and troubleshoot, while exceeding customer service quality expectations.
“In order to remain competitive and to continue providing the best customer experience, Mobily needs a system that has efficient, real-time monitoring and proactive problem detection,” said Michele Campriani, CEO of Accanto Systems. “Our Customer Service Assurance solution enables Mobily to efficiently use VoIP technology.”
Since its establishment in 2004, Mobily has grown to over 20 million subscribers. “Our customers count on us to supply services that are competitive, dependable and focused on their needs,” said Abdul Aziz Al Tamami, Mobily’s COO. “Using VoIP technology is one important means for accomplishing that. Our customers’ service quality of experience will be preserved and enhanced in a cost effective manner. The solution supports our road map of modernizing telephony network and future migration to a cost-efficient, all-IP network.”
Because VoIP presents difficulties in regards to maintaining Quality of Service standards, as well as complex problems involving the integration of VoIP architecture with existing infrastructure, it is important to have an efficient and proactive problem detection and service quality and performance assurance solution. Accanto’s iCSA system is designed to achieve this through its non-intrusive, scalable and easily integrated platform.

For more info on Accanto iCSA, visit: http://accantosystems.com/products/customer-service-assurance

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.

About Mobily
Etihad Etisalat (Mobily) was established in 2004 by a consortium led by Etisalat, the UAE-based telecom conglomerate. Mobily is the official brand name of Etihad Etisalat, renowned as the second mobile service provider in the Kingdom of Saudi Arabia. Mobily owns vast majority shares in the Saudi National Fiber Network (SNFN) composed with 12,800 KM of structured fiber cable, panned into 7 fully protected rings covering 35 Saudi cities plus access to 60 major hub sites for telecommunications prime points of presence, and complemented with 20 inter-metropolis fiber loops in major Saudi cities. Furthermore, Mobily is a lead investor in prime global submarine cable projects that are expected to be operational in the near future. Visit www.mobily.com.sa